This listing was posted on ApplicantPro.
Service Department Specialist
Location:
Johnson City, TN
Description:
JOB SUMMARY: Responsible for providing reliable information and excellent customer service to BrightRidge customers and employees both in person and on the telephone while presenting a positive image. ESSENTIAL FUNCTIONS: Answer and log phone calls to assist both BrightRidge customers as well as other BrightRidge internal departments with various questions related to the service department. Assist BrightRidge employees either by telephone or two-way radio communications. Sort, group, assign, and/or dispatch both paper and Mobile Workforce service orders to proper personnel to be worked. Contact BrightRidge customers on behalf of field personnel regarding scheduling, etc. Review, track and update service orders and work orders daily. Receive inspections from city, county, and Kingsport electrical inspectors and update tracking. Call TN-1-Call with locate requests. Open and Close "A" switches and breakers at Substations using SCADA. Assist with and monitor SCADA system, fill in for night dispatchers. Create tickets in the Outage Management System upon receiving calls of outages or other power-related problems. Keep records of all connects, disconnects and outages for street and security lights. Use spreadsheets to log calls taken, orders worked, work to be completed, etc. Prepare and distribute reports to the proper departments, including monthly reports. Create ARM orders and temporary disconnects, and dispatch to field personnel. Oversee the Envoy system for visitors. Create water heater maintenance orders. Take tree trimming calls and provide information to appropriate personnel. Ability to maintain reliable, predictable, and reasonable attendance. ADDITIONAL RESPONSIBILITIES: Will be required to attend training classes and continuing education in order to maintain total competency in the use of all operating systems. Must be available for after-hours work which would include working fair share of all necessary overtime. Perform other duties as requested or assigned. Maintain a valid drivers' license from state of residence. KNOWLEDGE, SKILLS, AND ABILITIES: Must be able to relate to all socioeconomic levels of people. Must have the ability to communicate clearly and positively both orally and in writing. Must have the ability to pay close attention to detail in order to correctly and efficiently: operate and monitor SCADA update items in various systems or on reports such as 911 addresses, customer name, meter number, meter reading, completion date, etc., keep work order tracking updated and keep records of power outages, street lights, security lights, tree trimming, inspections, etc. Must be able to use a two-way radio in accordance with FCC regulations. Must possess P/C skills in order to effectively use Word and Excel. Must effectively use SCADA, NISC, OMS, Mobile Workforce, Tantalus AMI System and Remote Disconnect Tantalus Meters, and SmartTrack to perform job functions. Must have the ability to multi-task and remain calm during stressful situations, ie. during major outages. Must have a comprehensive knowledge of BrightRidge service territory. Must know BrightRidge policy and procedure in regards to connection/disconnection/transfer of service, security light outages and installations, temp to perm service, inspections, tree trimming and power restoration. PHYSICAL REQUIREMENTS: The position requires constant vision and sitting. Frequent handling, talking, hearing, depth perception, and arm/hand machine control operation is required. Must be able to sit at a computer while completing various office tasks throughout the day. WORKING CONDITIONS: Work is performed in an indoor climate-controlled office environment with appropriate lighting. QUALIFICATIONS: High School diploma or equivalent is required. One to two years prior experience assisting BrightRidge customers and using the various computer systems the Service Department uses is preferred. BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodations to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position. These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, Employees will be required to perform other job-related marginal duties as required without a formal update of the job description. Only qualified applicants are considered. Applications must be completed by Friday , April 28th at 5:00 PM. Job Posted by ApplicantPro
Company:
Brightridge
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Service Department Specialist
Service Department Specialist is a Production Service Department Specialist Job at Brightridge located in Johnson City TN. Find other listings like Service Department Specialist by searching Oodle for Production Service Department Specialist Jobs.
Service Department Specialist is a Production Service Department Specialist Job at Brightridge located in Johnson City TN. Find other listings like Service Department Specialist by searching Oodle for Production Service Department Specialist Jobs.